FAQ

Your products will ship within two days of your order being placed, and then take from 7-15 business days to reach your doorstep in United States, Canada, United Kingdom, Australia, and New Zealand, and 2-6 weeks for delivery to the rest of the world.

Each product on BeaverRo has an estimated delivery time that you can find in the product description.

Please note that due to the COVID-19 situation shipping is taking longer than expected, thanks for your understanding.

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

Instead of returning items, you can contact us for a full refund. Why? Returns run against our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

Cancellations are possible if you do not receive your package within the time-frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.